Frequently Asked Questions
Here are the answers to some of our most frequently asked questions.
If you have a question that is not answered here please contact our customer service team and they will be happy to help.
Who Can Sign up for an Education & Trade Account?
Schools, Outdoor Educators, Forest Schools, Local Authorities, Activity Centers, Charities, Land Management Companies etc
How is the Education & Trade site different to Springfields.co.uk
Whilst our Education & Trade site (trade.springfields.co.uk) looks the same as our retail site, there are a few differences.
- The pricing; We know you are likely to buy more frequently and order larger quantities so unlike a lot of other companies, we decided to pass the cost saving on to you.
- The ability for Credit Account orders and ordering via Purchase orders.
Why is there a Minimum Order Value?
We want to ensure that we can offer the most competitive prices for our Education & Trade Customers. However, in order to do this we have had to implement a minimum order value of £150 per order.
Do you give discount to Scouts, Guides and Groups?
We certainly do! However, you will ned to open an account on our main Springfields.co.uk site and then email support@springfields.co.uk and we will convert your account to a 'Groups Account'. When you login to your 'Groups Account' on Springfields.co.uk you will be able to see the discounted prices.
Why haven't my prices haven't changed on trade.springfields.co.uk?
You need to be logged in to see the discounted prices on our Education & Trade site.
I've applied for an account, how long until I can login and place an order?
We aim to process all account applications within 2 working days (quite often it is on the same day). However if you need an order desperatly, please contact us via live chat or email (trade@springfields.co.uk).
Can I place an order using a Purchase order Number?
Yes! When at the checkout select to pay 'Via Purchase Order' and enter your Purchase Order Number. If you have a Credit Account with us the items will be dispatched and an invoice will be sent. If you don't hold a Credit Account with us, we will contact you for payment and an Invoice with the Purchase Order Number can be raised by our accounts department.
How do I apply for a Credit Account?
When you sign up for an account, at the bottom of the form select 'Yes' to 'Credit Account Required'. An additional form will open asking for Credit References. Once submitted we will contact your references and will contact you once we have had a response from the references.
What are your Credit Account Terms?
All our Credit Accounts have 30 day terms after the date of invoice.
Please see our full Terms and Conditions here: https://www.springfieldsgroup.com/terms/SPR-TERMS-23.pdf
What are your Terms & Conditions?
Please see our full Terms and Conditions here: https://www.springfieldsgroup.com/terms/SPR-TERMS-23.pdf
I can't see the item I'm looking for, can you source the item for me?
Yes! We are more than happy to see if we can source an item for you, please email trade@springfields.co.uk with as much detail of the item(s) you're looking for and we'll see what we can do.
I need to order an item in bulk, can you give me a discount?
If you're looking for a large quantity of a singular item(s) such as 100 Mora safe knives or 100 reels of paracord, we are happy to see if we can tailor a bespoke quote for you. Please email trade@springfields.co.uk
Are all of your products in stock?
We have over 500 sq meters of warehousing and hold a lot of stock. However there are some items that we may need to order in, particularily if in larger quantities. We always aim to deliver Trade & Education Orders within 5 working days, however if there is a delay we will contact you.
Do you need to verify my age?
Each Eduation & Trade Account is verified during the account opening process. This means that once your account is opened, we will not need to verify your age for the purchase of age restricted products.
Returns & Refunds FAQ
What Is Your Returns Policy?
We are happy to accept the return of any unused and unopened item within 30 days of purchase for a full refund (excluding delivery) or an exchange.
Please note we recommend any item(s) return are sent using a tracked and fully insured service as we cannot be held liable for anything that goes missing in transit.
Please note we cannot accept returns for bespoke or bulk item orders.
Can I return a Faulty item?
If you have a faulty item please email trade@springfields.co.uk with your order number, a description of the fault and preferably a photo or video of the fault. We will then asses the issue and may request you to return it to us. We always aim to deal with any faulty items as soon as possible, however on occasion some manufactureres require us to return the item to them for assesment.
If you suspect a crossbow is faulty, please first see the Crossbow FAQ's below.
How Long Do Refunds Take?
If you paid by Debit Card refunds can take up to 5 working days. However, this does depend on your bank or building society and may be shorter for some customers.
If you paid by Credit Card then the funds will become available once your next statement has been generated.
If you paid by PayPal then the funds should become available within 24 hours of us issuing the refund.
Crossbow FAQ
Why Is My Crossbow Not Cocking?
99% of the time this is down to user error, we ask that all customers who are having issues cocking their crossbow reconsult the instruction manual to ensure they are attempting to cock it correctly and using the cocking rope/crank in the correct manner.
Why Is My Crossbow Not Firing?
Again, This is usually down to user error and can most likely be resolved by reading the instruction manual.
It is also worth noting that all non-pistol EK Archery Crossbows have an Anti-Dry Fire mechanism which means a bolt needs to be loaded before it can be fired to prevent damage to the crossbow.
How Strong Do I Need To Be To Cock A Crossbow?
The most powerful crossbows we sell have a draw weight of 225lbs which is the equivalant of around 16 stone or 102Kg. There are cocking devices available that make cocking a crossbow easier and lowers the amount of strength needed to cock the crossbow, but you still need to be fairly strong to cock a crossbow even with one of these devices.
What's The Difference Between Recurve & Compound Crossbows?
Compound crossbows have a cam system which allows the bolt to be shot at a higher speed than a conventional recurve crossbow providing better accuracy. It also makes cocking the crossbow easier than a recurve crossbow as there is a Let-Off of power meaning as you draw the string back further it becomes easier to draw once it passes a certain point.
Recurve crossbows have no Let-Off meaning that the resistance when cocking the crossbow will remain the same throughout.
What Crossbow Is Right For Me?
If you are considering purchasing a crossbow but are unsure which one would be suitable for yourself please contact our customer service team and we will be happy to help you find the best crossbow that meets your needs & requirements.